Chalkfarm Storage Terms and Conditions

These Terms and Conditions set out the basis on which Chalkfarm Storage provides storage services to customers in the UK. By making a booking, entering into a storage agreement, or placing goods into a storage unit or facility controlled by Chalkfarm Storage, you agree to these terms. They are intended to be clear, fair, and practical, while protecting both the customer and the provider. For the purposes of this document, references to we, us, and our mean Chalkfarm Storage, and references to you and your mean the customer, account holder, or authorised user of the storage service.

These terms apply to all self storage, short-term storage, and related services supplied under the Chalkfarm Storage name, unless a separate written agreement states otherwise. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue to apply. Headings are included for convenience only and do not affect interpretation.

Service scope is limited to the provision of storage space and related administrative support. Unless expressly agreed in writing, we do not provide packing, removals, handling, transport, valuation, insurance advice, or specialist supervision of items placed into storage.

Booking Process

A booking for Chalkfarm Storage may be made through our standard reservation process, subject to availability and acceptance by us. A booking request does not create a binding contract until it has been confirmed by us and, where required, the initial payment or deposit has been received. We may request identification, proof of address, or other information reasonably needed for compliance, security, or account verification.

When you book a storage unit, you must provide accurate and complete information. This includes the name of the person responsible for the account, contact details, the intended use of the unit, and any relevant access instructions. You must ensure that all persons authorised to act on your behalf are properly instructed and aware of these terms. We may refuse, suspend, or cancel a booking if the information supplied is incomplete, misleading, or inconsistent with our policies.

We reserve the right to allocate a unit of a similar size or specification if the requested unit is unavailable, provided that the substitute remains reasonably suitable for storage purposes. The booking may also be conditional on compliance with occupancy limits, security procedures, and any restrictions on the type of goods accepted. No booking shall be deemed accepted until confirmation is issued by us in writing or by another durable medium.

Payments and Charges

All charges for storage services will be set out in the booking confirmation, tariff, or other written agreement. Fees may include rent, administrative charges, deposit amounts, late payment charges, lock or key charges, cleaning charges, disposal charges, and any applicable taxes. Unless stated otherwise, all sums are due in advance and must be paid by the due date shown on the invoice or payment schedule.

If you fail to pay on time, we may charge reasonable interest and administrative fees to the extent permitted by law and consistent with our published pricing. Continued non-payment may result in restriction of access, suspension of the storage agreement, sale of goods in accordance with the law, or termination of the contract. Any payment returned unpaid, reversed, or cancelled may be treated as a missed payment, and we may recover associated costs.

Prices may be reviewed from time to time. Where a price change applies to an ongoing agreement, we will give reasonable notice before the new rate takes effect, unless a different notice period is required by law or agreed in writing. You remain responsible for all charges incurred under your account until the storage agreement ends and the unit has been vacated in accordance with these terms.

You may cancel a booking before the storage period begins, subject to any cancellation terms disclosed at the time of reservation. If you cancel after the agreement has started, you may remain liable for charges up to the end of the notice period or minimum term, if any. Any deposit or advance payment will be handled in accordance with the booking terms and applicable consumer law.

We may terminate or suspend the agreement where you breach these terms, provide false information, fail to pay, fail to remove prohibited goods, cause a health and safety risk, or otherwise act in a way that compromises the facility or other users. If termination is required, we will give notice where reasonably practicable. In urgent cases, including suspected illegal activity or a serious safety issue, we may take immediate action without prior notice to protect people, property, and the premises.

When the agreement ends, you must remove all goods, leave the unit empty, clean, and undamaged, and return any keys, access devices, or security items issued to you. Any items left behind may be treated as abandoned or handled under our abandonment and disposal rights, subject to law. You are responsible for ensuring that the unit is fully vacated by the end of the contract period, and charges may continue until that point.

As the customer, you must use the storage unit lawfully and only for permitted goods. You must keep the unit secure, ensure it is properly locked when not in use, and prevent access by unauthorised persons. You are responsible for checking that goods stored with us are suitable for self storage and are not subject to special legal, safety, or environmental restrictions unless we have expressly agreed otherwise in writing.

You must not overload the unit, obstruct access routes, or interfere with the operation of the facility. You must comply with all reasonable instructions relating to safety, access control, parking, loading, security systems, and site procedures. If you notice damage, suspicious activity, or any event that may affect stored items or the facility, you should report it promptly so that appropriate action can be taken.

We may inspect a unit where reasonably necessary for maintenance, safety, compliance, emergency response, or enforcement of these terms, and we may do so without notice in urgent circumstances. Where notice is practicable, we will normally give prior notice before entering a unit, except where we reasonably believe immediate entry is required to protect life, property, or the security of the facility.

Waste regulations and environmental rules are an important part of these terms. You must not place unlawful waste, hazardous waste, or regulated materials into storage unless we have given prior written consent and the storage arrangement is suitable for that purpose. This includes, without limitation, items that are explosive, flammable, toxic, corrosive, radioactive, infectious, or otherwise dangerous to people, property, or the environment.

You must not store stolen goods, counterfeit goods, illegal drugs, firearms, ammunition, live animals, perishable food, or any item that is prohibited by law or by our site rules. You must also not store waste for disposal unless the arrangement clearly permits such storage and complies with all applicable legal requirements. Any item that is likely to cause odour, leakage, infestation, contamination, or nuisance may be removed by us if necessary for safety and hygiene.

If we reasonably believe that any goods breach these restrictions, we may refuse them, require immediate removal, or take steps to secure, isolate, or dispose of them in accordance with the law. You will be responsible for all resulting costs, including cleaning, remediation, transport, specialist handling, and disposal charges, where permitted. We may also notify relevant authorities if we suspect a legal breach.

We take reasonable care in operating the storage facility, but Chalkfarm Storage is not responsible for loss or damage except where it is caused by our proven negligence, wilful misconduct, or another liability that cannot lawfully be excluded. In particular, we are not liable for indirect, incidental, or consequential losses, including loss of profit, business interruption, or loss of opportunity.

You remain responsible for insuring your goods to their full replacement value while they are in storage. Any insurance we may offer or arrange, if available, will be subject to separate terms and does not replace your own duty to check that cover is adequate. You must not assume that the contents of your unit are insured by us unless this is expressly confirmed in writing.

We are not liable for damage caused by the inherent nature of the goods, faulty packaging, pests, mould, gradual deterioration, vermin, temperature changes, condensation, ordinary wear and tear, or events beyond our reasonable control. This includes, where applicable, acts of third parties, theft by unknown persons, fire, flood, storm, power failure, and interruption of services, unless the law requires otherwise.

Access to the facility and your unit may be subject to opening hours, identification checks, code use, gate controls, CCTV, and other security arrangements. We may amend access procedures from time to time for safety, maintenance, or operational reasons. You must not share security credentials or allow unauthorised access to any unit, gate, or restricted area. Any access device issued to you remains our property unless stated otherwise.

We may temporarily restrict access to the facility due to emergencies, maintenance, adverse weather, power failures, security concerns, or events outside our control. Where practical, we will act reasonably and minimise disruption. We do not guarantee uninterrupted access at all times, and no refund will be due solely because access is temporarily restricted for legitimate operational reasons.

Where the agreement permits use by more than one person, the named account holder remains fully responsible for all actions taken by authorised users. You are responsible for keeping your contact details up to date so that notices, invoices, or other communications can be sent to the correct address or email. Failure to receive a notice because your details were outdated will not invalidate service of that notice if we used the last details provided by you.

If you fail to pay charges, fail to collect goods, abandon the unit, or breach these terms, we may exercise rights available under the agreement and applicable law. These rights may include charging storage fees, restricting access, moving goods for safety reasons, retaining goods where a lawful lien applies, or arranging sale or disposal of goods after proper notice where required. We will act proportionately and in accordance with statutory requirements.

Any proceeds from the sale of goods will be applied first to costs, charges, and liabilities owed to us, with any surplus handled as required by law. If the goods are worthless, unsaleable, contaminated, or dangerous, we may dispose of them without sale where permitted. You remain liable for any shortfall between the amount recovered and the amount due, including our reasonable costs of enforcement.

If we take enforcement action, it does not waive any other right or remedy we may have. Delay in enforcing any right does not mean that right is waived. Any waiver must be in writing and signed by an authorised representative of Chalkfarm Storage.

We will process personal data in accordance with applicable UK data protection law and our internal privacy arrangements. Information supplied during booking, payment, or site access may be used for administration, security, compliance, debt recovery, and record keeping. You should ensure that any personal data you provide is accurate and that you have authority to share it where it relates to another person.

Notices may be given by email, post, text message, portal message, or another reasonable method. A notice will be treated as received when it would ordinarily be expected to arrive, unless there is evidence of earlier or later delivery. If any communication from you is sent to an outdated address or contact point that you failed to update, it may still be treated as effective if reasonably sent using the last known details.

These terms, together with the booking confirmation and any written amendments, form the entire agreement between the parties regarding the storage service. No statement made before the contract is final will override these terms unless confirmed in writing. If we do not enforce a provision immediately, this will not prevent us from enforcing it later.

Governing law is the law of England and Wales, and these terms are to be interpreted accordingly. Any dispute or claim arising out of or in connection with the storage service, these Terms and Conditions, or any related non-contractual obligation shall be subject to the courts of England and Wales, unless mandatory law requires a different forum.

Nothing in these terms affects any rights you may have under consumer protection legislation or other applicable statutory rights that cannot be excluded or limited by agreement. Where a conflict arises between these terms and mandatory legal provisions, the mandatory provisions will prevail to the extent of the inconsistency.

By booking with Chalkfarm Storage, you confirm that you have read, understood, and agreed to these terms. You also confirm that you are authorised to place the goods into storage, that the goods are lawful to store, and that you will comply with all obligations set out in this document throughout the storage period and until the unit is properly vacated.