Storage Chalk Farm Terms and Conditions of Service
These Terms and Conditions govern the provision of storage and related removal services by Storage Chalk Farm to individual and business customers. By placing a booking, using our storage facilities, or engaging our removal or transport services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business entering into an agreement with Storage Chalk Farm for storage, removals, or related services.
Services means any storage, removal, transport, packing, loading, unloading, or ancillary services supplied by Storage Chalk Farm.
Goods means the items and property stored with us or handled by us in connection with our services.
Agreement means the contract between Storage Chalk Farm and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
Storage Chalk Farm provides storage units and associated services, which may include removal, collection, delivery, packing, and handling of goods. The specific services to be provided will be set out in your quotation or booking confirmation.
We reserve the right to refuse any booking or service request at our discretion, particularly where the nature of the goods or the access conditions make the service unsafe, unlawful, or impractical.
3. Booking Process
3.1 Quotations
Any quotation provided by Storage Chalk Farm is based on the information supplied by the Customer, including access conditions, volume of goods, and required services. Quotations are not binding if the information provided is inaccurate or incomplete.
Quotations are normally valid for a limited period from the date of issue. If a booking is made after that period, we may issue an updated quotation.
3.2 Making a Booking
A booking is made when the Customer accepts our quotation and we issue a booking confirmation. Acceptance may be given verbally or in writing, as specified by us. By confirming the booking, you acknowledge that you have read and agreed to these Terms and Conditions.
We may request a deposit or full prepayment as a condition of accepting your booking. The booking is not guaranteed until any required payment has been received and confirmed by us.
3.3 Changes to Bookings
If you wish to change the date, time, scope, or location of the services, you must notify us as early as possible. All changes are subject to availability and may result in additional charges.
If the actual work on the day differs from what was described at the time of quotation, including changes in access, parking, distance to property, number of items, or the presence of heavy or awkward goods, we may reasonably adjust the price or, in some cases, decline to proceed with all or part of the work.
4. Payments and Charges
4.1 Pricing
Prices are set out in your quotation or booking confirmation. Unless stated otherwise, all prices are exclusive of any applicable taxes or statutory charges which will be added at the prevailing rate.
4.2 Deposits and Prepayments
We may require a deposit or advance payment to secure your booking or to commence storage. Any required amount and due date will be set out at the time of booking. Failure to pay a requested deposit or prepayment may result in cancellation of your booking.
4.3 Payment Terms
For removal and transport services, payment is generally due on or before the service date, unless otherwise agreed in writing. For storage services, payment is typically due in advance for each billing period.
We accept the payment methods indicated in our booking communications or invoices. We do not accept payment by cheque unless specifically agreed in advance.
4.4 Late Payments
If you fail to pay any amount due under the Agreement by the due date, we may charge interest on the overdue amount at a reasonable rate from the due date until the date of actual payment. We may also charge reasonable administrative fees associated with late payments and reminders.
For ongoing storage, if payment is not received on time, we reserve the right to deny access to the storage unit, to withhold or delay removal or delivery services, and to apply our lien and sale rights as described in these Terms and Conditions and as permitted by law.
5. Customer Responsibilities
You are responsible for:
Providing accurate and complete information about the goods, access conditions, parking arrangements, and any special requirements.
Ensuring that all goods are adequately packed, labelled, and prepared for transport or storage, unless you have specifically booked our packing services.
Arranging suitable and lawful parking for our vehicles, and bearing any parking or access charges, fines, or penalties arising from the performance of the services, except where they result from our negligence.
Being present or ensuring a responsible representative is present at collection and delivery locations to give instructions and to check and sign any relevant documentation.
Complying with all applicable laws and regulations, including those relating to prohibited or hazardous goods and waste disposal.
6. Prohibited and Restricted Goods
You must not store or request removal or transport of any goods that are illegal, dangerous, explosive, highly flammable, perishable, environmentally harmful, or otherwise unsuitable for ordinary storage or transport. This includes, without limitation, illegal drugs, weapons, ammunition, gas cylinders, fuel, chemicals, corrosive substances, waste requiring special treatment, live plants, or living creatures.
If we become aware that prohibited goods have been stored or handled, we may, at our discretion, remove, render safe, or dispose of such goods immediately and without notice, at your cost and without liability to you, subject to applicable law.
7. Waste Regulations and Disposal
Storage Chalk Farm is not a waste disposal operator and does not accept household, commercial, construction, or hazardous waste for tipping or dumping. Any removal or clearance service that generates unwanted items must be agreed in advance as part of the service, and only suitable items may be removed for lawful disposal or recycling.
You must not use our storage units or vehicles to dispose of waste, rubbish, or materials that require licensed waste management facilities. Where we agree to remove and dispose of unwanted items, we will do so in accordance with applicable waste regulations and may charge additional fees for transport, handling, and disposal.
If you leave behind waste in a storage unit or on premises where we are working, we may arrange for its removal and disposal and charge you our reasonable costs and any associated fees or penalties.
8. Access to Storage Units
Access to storage units is subject to our operational hours and security procedures. We may require identification or other verification before granting access. Access may be temporarily restricted for maintenance, safety, or security reasons, and we will aim to give reasonable notice where practicable.
You must ensure that your unit is kept secure and locked when not in use. You are responsible for any person you allow access to your unit and for ensuring that your keys or access codes are not shared irresponsibly.
9. Cancellations and Amendments
9.1 Customer Cancellations
If you wish to cancel a removal or transport booking, you must notify us as soon as possible. Cancellation charges may apply depending on the notice period:
Where cancellation is made more than a reasonable minimum notice period prior to the service date, we will normally refund any prepayment minus any non-refundable costs we have incurred.
Where cancellation is made within a shorter notice period, a percentage of the quoted price or a fixed cancellation fee may be charged. Details of any standard cancellation schedule will be provided at the time of booking or in our confirmation.
For storage services, you may normally terminate your storage agreement by giving us written notice of termination in accordance with the notice period stated in your storage documentation. Storage fees remain payable up to the end of the notice period.
9.2 Cancellations by Storage Chalk Farm
We may cancel or suspend services or terminate the Agreement if:
You fail to make any payment when due.
You breach these Terms and Conditions in a material way.
In our reasonable opinion, the services cannot be carried out safely, lawfully, or without risk of damage to property, vehicles, staff, or the public.
Where we cancel for reasons within our control, we will refund any prepayments for services not yet rendered. We are not liable for any consequential losses arising from such cancellation, save as required by law.
10. Liability and Limitations
10.1 Our Duty of Care
We will exercise reasonable skill and care in handling, transporting, and storing your goods. However, our liability is subject to the limitations set out in this section.
10.2 Exclusions of Liability
We are not liable for loss or damage arising from:
Inherent defects, natural deterioration, or perishable nature of goods.
Insufficient or improper packing or preparation by you or third parties.
Wear and tear, minor scratches, or cosmetic damage that does not materially affect the function of the goods.
Events beyond our reasonable control, including but not limited to adverse weather, traffic conditions, accidents caused by third parties, strikes, civil disturbance, or acts of authorities.
Loss of business, profit, or any indirect or consequential loss, except where such limitation is not permitted by law.
10.3 Limitation of Liability
Our liability for loss of or damage to goods in our custody is normally limited to a reasonable maximum amount per item or per consignment, as stated in your quotation or booking confirmation, or otherwise subject to applicable statutory limits. You are encouraged to arrange your own insurance cover for the full value of your goods.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
11. Insurance
Unless expressly agreed, our fees do not include insurance for your goods. You are strongly advised to arrange suitable insurance cover for goods in transit and in storage. Where we offer or arrange any insurance-related services, these will be subject to separate terms and conditions and may involve third-party insurers.
12. Lien and Sale of Goods
We have a lien over any goods in our possession for all amounts due and unpaid under the Agreement. If you fail to pay amounts due within a reasonable period after formal demand, we may, subject to any applicable legal requirements, sell or otherwise dispose of some or all of the goods to recover the sums owed, including costs of sale and disposal.
Any surplus proceeds from such sale, after deduction of all amounts lawfully owed to us, will be held for you. If the proceeds are insufficient to cover the amounts due, you remain liable for the balance.
13. Data Protection and Privacy
We will handle personal information in accordance with applicable data protection laws. Personal data will be collected and used for the purposes of managing your booking, providing services, handling payments, and meeting legal and regulatory obligations. We may retain records for a reasonable period and as required by law.
14. Complaints
If you have any concerns about our services, you should raise them as soon as possible, preferably on the day of service or shortly thereafter. We aim to investigate complaints promptly and to seek a fair and reasonable resolution. Providing photographs, inventory lists, or other supporting information may assist in resolving issues.
15. Variations to Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or at the commencement of your storage will normally apply to that Agreement. Any variation to the Agreement must be in writing and agreed by both parties.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save where local consumer law grants you additional mandatory rights.
17. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions will continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any quotation, booking confirmation, and any other written terms agreed between us, constitute the entire agreement between Storage Chalk Farm and the Customer in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation not set out in the Agreement.
